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3d - Printworx

asking about the short distance from the S900 and Zenmuse Z15-N to the land

Started by cukhoaicodon, Thursday,September 18, 2014, 15:13:22

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cukhoaicodon

Hello!
I';ve just received DJI S900 and Zenmuse Z15-N
I assembled the parts of DJI S900 and Zenmuse Z15-N then recognized  the distance from the Zenmuse Z15-N to the land is too short. Is this the design of the Producer or i';ve got wrong assembly? Could them impact to the land and be broken when S900 and Zensumne are in act with the tiny distance like that. Pls see the pics enclosed.
Thank a lot for your kindly help.
Sincerely your,
Nguyen Truong.



cukhoaicodon

K. C. (DJI Technology)
Sep 18 08:45
Dear Truong,

Thank you for your e-mail. We have identified an issue with the S900 landing gear legs being too short for the Zenmuse Z15-N5 and N7 gimbal to properly complete the self-testing. This has resulted in the gimbal sustaining damage.

Engineering has created longer landing gear legs to replace the original ones. We have sent replacement gear legs to our authorized dealers. We encourage you to contact the dealer you purchased your unit to obtain your replacement gears. If you experience an issue with the dealer, please re-direct your e-mail to support@dji.com, with your shipping address and our e-mail support team will assist your further.

Thank you for choosing DJI, "The Future of Possible."

DJI Customer Service North America
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