Hobbyking and Malaysia Post

[JeremyE]

Hi All

I was just wondering if anyone else here has had any of their Hobbyking orders sent by Malaysia post and have tracking with a status like this:

19 Jun 2014   2233   Item sent to LANGLEY HWDC   MPC PMIH (KLIA)

Can anyone give me a rough idea of how long it will take to get into my hands through this route?

J

[Britishguy]

lol, good luck, i ordered something on the 28th of may. Still not here...

RC006778460MY   16 Jun 2014   1531   Item sent to LANGLEY HWDC   MPC PMIH (KLIA)

[zenbreve]

My last order from HK was using the "UK Direct Channel" ( think that';s what it was called ) and it took 2 weeks. They did provide a tracking number, but it turns out that this was only the signed for tracking number and therefore was not updated until it actually got delivered. So no use for tracking it!!

[JeremyE]

My last order from HK was using the "UK Direct Channel" ( think that';s what it was called ) and it took 2 weeks. They did provide a tracking number, but it turns out that this was only the signed for tracking number and therefore was not updated until it actually got delivered. So no use for tracking it!!

Yeah 2 weeks is roughly consistent with UK channel direct. Sometimes I have experienced faster times though.

lol, good luck, i ordered something on the 28th of may. Still not here...

RC006778460MY   16 Jun 2014   1531   Item sent to LANGLEY HWDC   MPC PMIH (KLIA)

Its the registered air mail that heads to Langley HWDC that seems to be the problem. My last registered package was sent to London and took about 14 days to arrive. I have been reading on other forums that some guys have even raised Paypal disputes...

[shaun]

No, no, no, no....ar$3!

RC007399171MY  26 Jun 2014 1457 Item sent to LANGLEY HWDC MPC PMIH (KLIA)

Was naively hoping it would be arriving any day now!!!!

Anyone know what the holdup is?  Is it because stuff is being held at HWDC or just en-route to HWDC via the slowest transport available?

Cheers

Shaun

[Biffa]

Simple answer is if you don';t want to wait then use EMS. I have never had an issue with registered post usually 10 - 14 days.

Malaysia post have had some issues with ';dangerous goods'; which has help up all shipments sent with them, more than likely still have a back log of stuff.

[G60jet]

I ordered some stuff at on 31st May, it never left till 11th
RC007165675MY
17-Jun-2014    2105    Item sent to LONDON    MPC PMIH (KLIA)
11-Jun-2014    1618    Item posted over the counter    MPC PMIH (KLIA)
31-May-2014    1340    Dispatch Pre-Alert 31/05/2014    In Transit

RC006665105MY and this on 23rd may, never left till 5th june, This one I have now got
27-Jun-2014    1312    Item arrived UNITED KINGDOM    UNITED KINGDOM
11-Jun-2014    1119    Item sent to LONDON    MPC PMIH (KLIA)
05-Jun-2014    2307    Item posted over the counter    MPC PMIH (KLIA)
23-May-2014    1210    Dispatch Pre-Alert 23/05/2014    In Transit

I opended pay pal disputes for both, one came the day after so I closed the dispute, the other still hasnt arrived and I got my money back and re-ordered from the uk now its in stock.  i only did this as they seem to have sat in limbo for over a week at their end.

Last time i got stuff it arrived in days from Mayaysia.

It worth noting that the tracking number will work on the royalmail site,...well sort of

[Ross]

It would seem that from 1/1/2015.  Lith batteries will only be allowed to be sent by cargo planes.
The cost of postage could be horrendous as most are courier operated  (DHL, UPS  FEDEX. Cathay Pacific Cargo......etc.)

As it is..Lith batteries are banned by ALL  airlines NOW and Royal Mail, unless they are incorporated in equipment.  Weird rules but that';s what they say  (ICAO/IATA/Royal Mail.)

How these batteries still come in the mail I do not know......

[tupoar]

Date   Time   Process   Office
19-Jun-2014   2259   Item sent to LANGLEY HWDC   MPC PMIH (KLIA)
17-Jun-2014   1602   Item posted over the counter   MPC PMIH (KLIA)
06-Jun-2014   1140   Dispatch Pre-Alert 05/06/2014   In Transit


Was given an ETA from HK of 30th July..... 

[JeremyE]

Was given an ETA from HK of 30th July..... 

And that boat is in no rush at all 

[tupoar]

As HK said to me on Monday, registered air mail can take 14 to 39 BUSINESS DAYS. To you and me, that just under 8 weeks.

[HowDoIfly]

As HK said to me on Monday, registered air mail can take 14 to 39 BUSINESS DAYS. To you and me, that just under 8 weeks.

I just (weekend) ordered from HK Int';l which has been sent Singapore post apparently. I don';t know how to track it now it';s left the country though, but that';s beside the point.

What stunned me was the email advice "Please Allow up to 45 days for delivery".  That';s longer than from chinabay and I didn';t think it could get more delayed.

[tupoar]

I just (weekend) ordered from HK Int';l which has been sent Singapore post apparently. I don';t know how to track it now it';s left the country though, but that';s beside the point.

What stunned me was the email advice "Please Allow up to 45 days for delivery".  That';s longer than from chinabay and I didn';t think it could get more delayed.

You can track yours here http://www.singpost.com/

[HowDoIfly]

You can track yours here http://www.singpost.com/

Well, sort of "30-06-2014    02-07-2014    Despatched to overseas (Country code: GB) "

[G60jet]

As HK said to me on Monday, registered air mail can take 14 to 39 BUSINESS DAYS. To you and me, that just under 8 weeks.

You only get 45 calendar days to do a paypal claim/dispute!

[tupoar]

You only get 45 calendar days to do a paypal claim/dispute!

That has changed for UK Paypal';ers. It';s now 180 days.

[tupoar]

Guys,

I';ve just had an email from POS Malaysia. I';m pretty sure it';ll apply to you too.

RE: RC007249146MY transhipment

Dear Tupoar,

Sorry for not inconveniences occurred

Kindly notified that below info's referred;

1.       Delivery via surface
2.       Bag no; 007
3.       Dispatch no; 003

Item being sent via surface cause it's to be found as DGR item and it's strictly prohibited to be sent via plane
Regards;
Yuana

[JeremyE]

Thanks for the update...

I';m guessing that any hobby parts are now just seen as DGR. My stuff contains nothing that could slightly be DGR related. Oh well...the wait continues...

[tupoar]

I';ve seen posts elsewhere where camera gimbals have been classed as DGR.

Part of me thinks that a huge backlog has built up and the quickest way to clear it is to stick it all on a ship. It';s also cheaper...

[tupoar]

I';ve just got a response from Malaysia POS after asking them roughly how long it would take for the slow boat to get here...

RE: RC007249146MY transhipment
Customer Care [care@pos.com.my]
To: Tupoar

Dear Sir,

We welcome your feedback and your concerned is our priority

For your info, delivery transit for the said item may takes about 8 to 16 weeks after item left Malaysia


Regards;
Yuana
YUANA
(E-MAIL TEAM)
(ESCALATION & RESOLUTIONS)

Pos Malaysia Berhad,
6th Floor, Pos Malaysia Headquarters,
Dayabumi Complex,
50670 Kuala Lumpur.

That';s 2 to 4 months..... 

[Britishguy]

 

[JeremyE]

How would it be handled if you were to raise a paypal dispute and then order from their UK warehouse if the UK warehouse has stock?

Anyone done this before?

[barneyg]

I';ve got a parcel that was shipped using the direct channel method that will hit 21 working days if it doesn';t arrive today ... tomorrow I';ll be insisting on a refund and then re ordering from the UK since all the stuff is now available there which it wasn';t even listed when I ordered.

[G60jet]

How would it be handled if you were to raise a paypal dispute and then order from their UK warehouse if the UK warehouse has stock?

Anyone done this before?

I did just that,  opened a dispute,  put the tracking details on from the Malaysia post website, then two days later, rasied it to a claim.   three days later i got my money back and re-ordered from the UK warehouse.

When hobbyking also provided the same tracking details at the dispute stage,  I then questioned it as the info hand';t changed for days, and the massive delay between it deing "dispatched" and actually entering the postal system".

at the claim stage they never even commented.

I lost one of my order status'; toward platinum membership though   

[Britishguy]

been buying from hobbyking since 2009 and trust me platinum membership don';t mean ****

i have raised a dispute too, see how it goes...

[JeremyE]

Opened a dispute for my one order today...will wait for HK';s reply but pretty sure I will raise it to claim in 2 or 3 days time.
The second order will most likely have a dispute against it in a weeks time...

[tupoar]

I';ve just an update from Paypal, they have given me a full refund. So now I couldn';t care less if it ever arrives.

I';m off shopping.

[fruitsalad]

now you got a refund,you know itll turn up in the next day or two..

[G60jet]

now you got a refund,you know itll turn up in the next day or two..

Mine hasn';t yet.  Not that lucky


Sent from my iPhone using Tapatalk

[tupoar]

I really couldn';t care less if it does turn up or not. If it does, they';ll have to pay for the postage to get it back.